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      • 1

        BEWARE (www.shreemarutilogistics.com) or Shree Maruti Logistics is a fraudulent platform.

        2

        It is not a part of Shree Maruti Integrated Logistics Limited, and we are not answerable for any shipment/delivery they conduct.

        3

        Shree Maruti Integrated Logistics Limited never asks you for any money in the form of delivery charges/pickup charges, or any other charges through any payment gateway

        4

        Please do not share any OTP, or any communication related to payment information for online services.

      • 1

        BEWARE (www.shreemarutilogistics.com) or Shree Maruti Logistics is a fraudulent platform.

        2

        It is not a part of Shree Maruti Integrated Logistics Limited, and we are not answerable for any shipment/delivery they conduct.

        3

        Shree Maruti Integrated Logistics Limited never asks you for any money in the form of delivery charges/pickup charges, or any other charges through any payment gateway

        4

        Please do not share any OTP, or any communication related to payment information for online services.

      Other Disclosures

      AGM-Notice Basic Company Detail Code of Conduct for Board & KMPs Composition of Board of Directors Delcaper AFS NRC Policy SMILe AFS Consolidated FY23 SMILe AFS Standalone FY23 Terms of appointment of Independent Directors Vigil Mechanism Policy
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      Phone: +919712666666

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      • Home
      • Products
        • Innodel
          Seamless domestic delivery solutions
        • Innofulfill
          End-to-end fulfillment services
        • Zlite
          Build & manage online stores
        • Coldverse
          Advanced Cold Chain logistics
        • PALLET it
          Smart pallet storage & last mile delivery
        • Travel Free
          Hassle-free luggage delivery
        • International
          Global delivery, simplified
        • CargoDham
          An AI Powered Cargo System
      • Solutions
        • D2C
        • Personal Courier
        • B2B Enterprise
      • Company
        • About Us
        • Media Features
        • Careers
      • Franchise
        • Franchise
      • Careers
      • Contact us
      • Investor Relations
        • Annual Return (PDF)
        • CSR Policy (PDF)
        • Committees of Board of Directors
        • Other disclosures
      • Vendor
      • Ship Now
      • Login
        • E Booking
        • Client Login
      • Track Order
      • Login

      Ship Now

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          Terms and Conditions of Carriage

          1. Final booking Price will be calculated at the time of pick-up
            based on volumetric weight OR Actual weight whichever is higher.
            The Volumetric weight of the Shipment in Kg. is Gross Cubic
            Centimeter i.e. Length X Breadth X Height /5000.
          2. Booking price does not include pick-up charges the same will be
            charged Rs.50 separately in case the customer avails pick-up
            facility.
          3. Shree Maruti Integrated Logistics Limited reserves the right to
            reject the booking.
          4. In case of any inconvenience user must request for refund within
            72 hours for their respective order via email or call. Payment
            with respect to the order shall be credited into your account
            within four working days after receiving your email or call.

          Dangerous goods

          1. All kinds of explosives
          2. Flammable, inflammable and toxic gases.
          3. Flammable liquids and Flammable Solids.
          4. Toxic and infectious substances.
          5. Radioactive or magnetic material.
          6. Powders and chemicals.
          7. Corrosives
          8. Oxidizers and Organic Peroxides.
          9. Other miscellaneous goods which possess potentially hazardous
            characteristics.
          10. All Dangerous Goods as defined by IATA.
          11. All goods which are prohibited as per law of India.

          Prohibited items

          1. Currencies and Coins
          2. Indian Postal Articles and all items that infringe the Indian
            Postal Act of 1898
          3. Precious and semi-precious stones, gems, jewellery, Bullion and
            equivalent items
          4. Perishables, liquids in any form and Foodstuffs
          5. Negotiable Instruments (Bearer Form)
          6. Alcohol/tobacco/medicines/drugs/poisonous goods
          7. Pornographic material
          8. Drugs and Narcotics
          9. Machinery parts containing oil, grease, fuel or batteries
          10. High capacity batteries such as car batteries, generator batteries
          11. Live animals and plants
          12. Philately Items
          13. Fire extinguishers, Firearms, parts thereof and ammunition
          14. Commodities banned by Law at any given time without prior notice
          15. All IATA Restricted Items and Dangerous goods
          16. Organs, Corpses, cremated or disinterred remains
          17. Batteries and Battery powered devices like Mobile, laptop,
            computer accessories, power bank etc. Its restricted to move
            through air mode. However upon physical verification same may be
            moved through surface/train mode.
          18. devices and toys containing small batteries such as AA batteries
            and AAA batteries. Its restricted to move through air mode.
            However upon physical verification same may be moved through
            surface/train mode.
          19. Gambling device: Lottery Tickets and other gambling devices which
            are prohibited by law.
          20. Electronics Items containing pencil batteries. Its restricted to
            move through air mode. However upon physical verification same may
            be moved through surface/train mode.
          21. Temperature sensitive goods
          22. Any Beauty products like Pastes, Gels, Powders, cleaning products,
            binding products, balms, lotions, talcum, detergents etc. Its
            restricted to move through air mode. However upon physical
            verification same may be moved through surface/train mode.
          23. Toys having shapes of gun, knives, swords etc.
          24. Items of Fragile material such as bone china, porcelain, thin
            wood, plaster of paris, glass etc.
          25. Kitchen cutlery, knives, screw drivers, scissors, sheet cutters
            etc.
          26. Magnetic boards, chess sets, dart board, speakers, routers
          27. Any other types of goods which may cause damage to other goods due
            to inherent nature.

          Disclaimer:

          Aforementioned list of goods is for general guideline and it is not
          exhaustive. Company has right to reject booking if goods are not
          acceptable to be carried. You may refer below links for complete
          list of goods which are restricted or prohibited to carry. You may
          contact us for further assistance @ toll free number
          +91 9712 666 666 or drop an email
          @ customer care mail id {‘ customercare@shreemaruticourier.com
          ‘}

          • www.iata.org/publications/dgr/Pages/index.aspx
          • www.iata.org/publications/Pages/live-animals.aspx
          • www.iata.org/publications/Pages/perishables-cargo.aspx
          • www.iata.org/publications/Pages/lithium-battery-guidelines.aspx
          • www.iata.org/publications/Pages/air-cargo-tariff.aspx

          OTHER TERMS AND CONDITIONS OF CARRIAGE:

          1. Applicability:

            The provision set out and referred to in this consignment note
            shall apply to transportation through any mode and shall not be
            restricted to one mode of transport only.

          2. Definitions:

            • SMILE ‐ “Shree Maruti Integrated Logistics Limited”
            • Customer ‐ mean and includes consignor, consignee and/or
              his/her authorized representatives.
            • Delivery ‐ means tender of shipment to the customer or
              intimation about arrival of the shipment at the destination.
            • Freight ‐ means the basic freight only and it excludes
              the other components like taxes and other levies.
          3. Mode of Transport:

            SMILE is entitled to use any mode and route for transportation.

          4. Contract:

            The docket is a contract between SMILE and customer.

          5. Non-Negotiable:

            The SMILE Waybill/ Consignment Note is non-negotiable and the
            consignor acknowledges that it has been prepared by the
            Consignor or by SMILE on behalf of the Consignor.

          6. Acceptance of Terms and Conditions:

            By giving us your shipment you accept our terms and conditions
            set out in the consignment note and/or the contract of carriage
            and/or the contract for the performance of other services on
            behalf of yourself and/or anyone else who has an interest in the
            shipment or the performance of other services irrespective of
            whether you have signed the front of our consignment note or
            not. Our terms and conditions also cover and can be invoked by
            anyone we use or sub-contract to collect, transport, deliver
            your shipment or perform other services as well as our
            employees, directors and agents. Only one of our authorized
            officers may agree to a variation of these terms and conditions
            in writing. When you give us the shipment with oral or written
            instructions that conflict with our terms and conditions we
            shall not be bound by such instructions.

          7. Said to Contain Basis:

            All the consignment shall be booked on “said to contain basis”
            i.e. SMCS shall be under no obligation to verify the description
            and contents of the shipment declared by the Consignor on the
            docket/Invoice and as such the consignor shall undertake and
            ensure to make correct and factual declaration on the
            docket/Airway bill. However, SMCS reserve the right to inspect
            and/or refuse booking of shipment not conforming to these terms
            and condition, only after duly informing consignor regarding the
            reasons for such inspection and/or refusal and after receiving
            the confirmation from consignor. Consignor shall not book,
            handover any shipment consisting of prohibited, restricted or
            dangerous products and SMCS shall not be liable for any such
            shipment. Consignor indemnified and would keep indemnified SMCS,
            its directors and employees against all claims, losses, charges
            and expenses incurred by SMCS due to any banned, restricted or
            dangerous items entering in to the network of the SMCS due to
            any omission or commission of Consignor.

          8. Limitation of Liability:

            • In case of loss, theft, damage and mishandling of booked
              consignment maximum liability of the Company/ Franchisee shall
              not be exceeding to the sum equivalent to 10 times of freight
              charges for un-insured documents and 5 times of freight
              charges for un-Insured parcels (below Rs.5000/-) or the value
              of the consignment mentioned on the docket whichever is less.
            • All the high value shipment (above Rupees Five Thousand) and
              Fragile Shipment should be insured by the Consignor while
              booking, if any such shipment booked uninsured in such cases,
              in the event of lost/damages or theft of such shipment the
              Company/Franchisee will not be liable at all to reimburse to
              the customer.
          9. FOV (Freight on Value) CHARGES:

            Company shall collect parcel valuation charge @ Rs.0.5% extra in
            addition to freight charges from the customers at the time of
            booking.

          10. Insurance:

            • SMILE does not provide any insurance cover of the shipments,
              hence we advise the customer to insure the goods handed over
              to SMILE for transportation under the consignor insurance. In
              the event of any loss, damage and theft SMILE shall provide
              only COF (Certificate of Facts) on request so as to enable the
              Consignor to claim their loss from the insurance Company.
          11. Law and Jurisdiction:

            This contract shall be governed and construed in accordance with
            the law of India and all disputes and claims are subject to the
            exclusive and irrevocable jurisdiction of Courts in Ahmedabad
            only and no other court shall have jurisdiction.

          12. Documentations:

            • Proper and completed documentation by the customer is
              compulsory required along with accurate details of the
              shipper/receiver’s name, address, telephone Nos, email-id and
              forms, waybills, invoices etc. as per the statutory
              requirements.
            • SMILE shall not be made responsible /liable in case of any
              deficiency in the documents/statutory requirements and no
              claim or grievance of any nature shall be entertained.
            • Customer hereby undertake to make good the loss to SMILE in
              case their shipment(s) cause damages to other shipment(s)
              loaded in the vehicle due to inherent nature and which is
              wrongly declared by the customer OR in case of seizure by any
              government authority due to improper and incomplete
              documentation as a result other shipment (s) also get delayed
              resulting in a loss to SMILE.
            • SMILE shall not be liable for any kind of damages to the
              goods caused due to improper and defective packaging of goods.
          13. Statutory payments:

            • The customers are solely responsible for all payments if any,
              levied by the government or any statutory body etc. Such as
              GST or any other tax levied from time to time.
            • In the event of any shipment being held up by any statutory
              authority such as but not limited to Commercial Tax/sales tax,
              Custom, Check post official, etc. SMILE shall not be
              responsible for any kind of consequential loss/freight refund.
              Further customer have agreed to make good the loss to SMILE ,
              in case of any claims being lodged on SMILE by Statutory
              authorities due to insufficient documents or wrongful
              declaration by the customer.
          14. Right to entrust:

            The company reserves the right to entrust the goods to any other
            carrier. The Company/Franchisee will not be liable for any
            delay, damage or loss-during its transit through other carrier
            of situation beyond our control i.e. occurred due to acts of God
            or Man ‐ made calamities.

          15. Lien:

            SMILE shall have a general lien over all the consignments of
            the customer towards any dues payable to SMILE by the customer.

          16. Claims:

            1. No claim shall be entertained by the SMILE for any loss or
              shortage/damage/non-delivery/breakage/leakages/pilferage etc.
              of the consignment unless a written claim is lodged within 15
              days from the date of docket, subject to remarks on the proof
              of delivery.
            2. SMILE shall not entertain any claims arising due to delay in
              delivery of consignment for any reason.
          17. Exclustions:

            1. We will not be liable for any loss of income, loss of profits,
              loss of markets, loss of reputation, loss of customers, loss
              of use, loss of an opportunity even if we had knowledge that
              such damages or loss might arise or for any indirect,
              incidental, special or consequential damages or loss howsoever
              arising including without limitation breach of contract,
              negligence, willful act or default.
            2. We are not liable if we do not fulfill any obligations towards
              you at all as a result of Circumstances beyond our control
              such as (but not limited to): a) Acts of god including
              earthquakes, cyclones, storms, flooding, fire, disease, fog,
              snow or frost or other natural calamities or disasters; b)
              Force mature including (but not limited to) war, accidents,
              acts of public enemies, strikes, embargoes, peril, local
              disputes or civil commotions etc.
          18. Change of address:

            Subsequent to booking of a consignment if the consignor makes
            any changes in the address or any other changes, additional
            charges shall be levied as a result of such a change, as decided
            by the company.

          19. Return to Origin (RTO):

            If the customer/Consignee do not take delivery of the shipment
            for any reason whatsoever. SMILE shall intimate to the
            customer/consignor and upon request of the consignor SMILE
            return the shipment and raise the bills on the consignor towards
            the transportation and other charges including transport charges
            in accordance with the terms of the contract and the customer
            shall be liable to pay all dues payable to SMILE whether at the
            original booking station or elsewhere as notified by SMILE.

          20. Return to Origin (RTO):

            Where the dox or Non-dox booked unknowingly for the area which
            comes under NSA (No Service Area) i.e. beyond the network of
            SMILE in such event the said shipment shall be returned to the
            party/consignor. In case of NSA service the Maximum Liability of
            the Company’s/Franchisees shall be limited up to return of
            freight amount only.

          21. Right to Change:

            The Company reserves the right to change the clauses mentioned in the terms and conditions without any prior notice.

          ×

          Transaction ID: 12345

          Amount: Rs. 500

          ×




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          Disclaimer

          Please ensure that the pick and drop-off addresses are accurate.
          Deliveries will not be made if the pick-up or drop locations are incorrect.

          Please note: Refunds will not be made in case of wrong addresses

           

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