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  • 1

    BEWARE (www.shreemarutilogistics.com) or Shree Maruti Logistics is a fraudulent platform.

    2

    It is not a part of Shree Maruti Integrated Logistics Limited, and we are not answerable for any shipment/delivery they conduct.

    3

    Shree Maruti Integrated Logistics Limited never asks you for any money in the form of delivery charges/pickup charges, or any other charges through any payment gateway

    4

    Please do not share any OTP, or any communication related to payment information for online services.

  • 1

    BEWARE (www.shreemarutilogistics.com) or Shree Maruti Logistics is a fraudulent platform.

    2

    It is not a part of Shree Maruti Integrated Logistics Limited, and we are not answerable for any shipment/delivery they conduct.

    3

    Shree Maruti Integrated Logistics Limited never asks you for any money in the form of delivery charges/pickup charges, or any other charges through any payment gateway

    4

    Please do not share any OTP, or any communication related to payment information for online services.

Other Disclosures

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© Shree Maruti. All rights reserved.

  • Home
  • Products
    • Innodel
      Seamless domestic delivery solutions
    • Innofulfill
      End-to-end fulfillment services
    • Zlite
      Build & manage online stores
    • Coldverse
      Advanced Cold Chain logistics
    • PALLET it
      Smart pallet storage & last mile delivery
    • Travel Free
      Hassle-free luggage delivery
    • International
      Global delivery, simplified
    • CargoDham
      An AI Powered Cargo System
  • Solutions
    • D2C
    • Personal Courier
    • B2B Enterprise
  • Company
    • About Us
    • Media Features
    • Careers
  • Franchise
    • Franchise
  • Careers
  • Contact us
  • Investor Relations
    • Annual Return (PDF)
    • CSR Policy (PDF)
    • Committees of Board of Directors
    • Other disclosures
  • Vendor
  • Ship Now
  • Login
    • E Booking
    • Client Login
  • Track Order
  • Login

Ship Now

  • Domestic
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      Terms and Conditions of Carriage

      1. Final booking Price will be calculated at the time of pick-up
        based on volumetric weight OR Actual weight whichever is higher.
        The Volumetric weight of the Shipment in Kg. is Gross Cubic
        Centimeter i.e. Length X Breadth X Height /5000.
      2. Booking price does not include pick-up charges the same will be
        charged Rs.50 separately in case the customer avails pick-up
        facility.
      3. Shree Maruti Integrated Logistics Limited reserves the right to
        reject the booking.
      4. In case of any inconvenience user must request for refund within
        72 hours for their respective order via email or call. Payment
        with respect to the order shall be credited into your account
        within four working days after receiving your email or call.

      Dangerous goods

      1. All kinds of explosives
      2. Flammable, inflammable and toxic gases.
      3. Flammable liquids and Flammable Solids.
      4. Toxic and infectious substances.
      5. Radioactive or magnetic material.
      6. Powders and chemicals.
      7. Corrosives
      8. Oxidizers and Organic Peroxides.
      9. Other miscellaneous goods which possess potentially hazardous
        characteristics.
      10. All Dangerous Goods as defined by IATA.
      11. All goods which are prohibited as per law of India.

      Prohibited items

      1. Currencies and Coins
      2. Indian Postal Articles and all items that infringe the Indian
        Postal Act of 1898
      3. Precious and semi-precious stones, gems, jewellery, Bullion and
        equivalent items
      4. Perishables, liquids in any form and Foodstuffs
      5. Negotiable Instruments (Bearer Form)
      6. Alcohol/tobacco/medicines/drugs/poisonous goods
      7. Pornographic material
      8. Drugs and Narcotics
      9. Machinery parts containing oil, grease, fuel or batteries
      10. High capacity batteries such as car batteries, generator batteries
      11. Live animals and plants
      12. Philately Items
      13. Fire extinguishers, Firearms, parts thereof and ammunition
      14. Commodities banned by Law at any given time without prior notice
      15. All IATA Restricted Items and Dangerous goods
      16. Organs, Corpses, cremated or disinterred remains
      17. Batteries and Battery powered devices like Mobile, laptop,
        computer accessories, power bank etc. Its restricted to move
        through air mode. However upon physical verification same may be
        moved through surface/train mode.
      18. devices and toys containing small batteries such as AA batteries
        and AAA batteries. Its restricted to move through air mode.
        However upon physical verification same may be moved through
        surface/train mode.
      19. Gambling device: Lottery Tickets and other gambling devices which
        are prohibited by law.
      20. Electronics Items containing pencil batteries. Its restricted to
        move through air mode. However upon physical verification same may
        be moved through surface/train mode.
      21. Temperature sensitive goods
      22. Any Beauty products like Pastes, Gels, Powders, cleaning products,
        binding products, balms, lotions, talcum, detergents etc. Its
        restricted to move through air mode. However upon physical
        verification same may be moved through surface/train mode.
      23. Toys having shapes of gun, knives, swords etc.
      24. Items of Fragile material such as bone china, porcelain, thin
        wood, plaster of paris, glass etc.
      25. Kitchen cutlery, knives, screw drivers, scissors, sheet cutters
        etc.
      26. Magnetic boards, chess sets, dart board, speakers, routers
      27. Any other types of goods which may cause damage to other goods due
        to inherent nature.

      Disclaimer:

      Aforementioned list of goods is for general guideline and it is not
      exhaustive. Company has right to reject booking if goods are not
      acceptable to be carried. You may refer below links for complete
      list of goods which are restricted or prohibited to carry. You may
      contact us for further assistance @ toll free number
      +91 9712 666 666 or drop an email
      @ customer care mail id {‘ customercare@shreemaruticourier.com
      ‘}

      • www.iata.org/publications/dgr/Pages/index.aspx
      • www.iata.org/publications/Pages/live-animals.aspx
      • www.iata.org/publications/Pages/perishables-cargo.aspx
      • www.iata.org/publications/Pages/lithium-battery-guidelines.aspx
      • www.iata.org/publications/Pages/air-cargo-tariff.aspx

      OTHER TERMS AND CONDITIONS OF CARRIAGE:

      1. Applicability:

        The provision set out and referred to in this consignment note
        shall apply to transportation through any mode and shall not be
        restricted to one mode of transport only.

      2. Definitions:

        • SMILE ‐ “Shree Maruti Integrated Logistics Limited”
        • Customer ‐ mean and includes consignor, consignee and/or
          his/her authorized representatives.
        • Delivery ‐ means tender of shipment to the customer or
          intimation about arrival of the shipment at the destination.
        • Freight ‐ means the basic freight only and it excludes
          the other components like taxes and other levies.
      3. Mode of Transport:

        SMILE is entitled to use any mode and route for transportation.

      4. Contract:

        The docket is a contract between SMILE and customer.

      5. Non-Negotiable:

        The SMILE Waybill/ Consignment Note is non-negotiable and the
        consignor acknowledges that it has been prepared by the
        Consignor or by SMILE on behalf of the Consignor.

      6. Acceptance of Terms and Conditions:

        By giving us your shipment you accept our terms and conditions
        set out in the consignment note and/or the contract of carriage
        and/or the contract for the performance of other services on
        behalf of yourself and/or anyone else who has an interest in the
        shipment or the performance of other services irrespective of
        whether you have signed the front of our consignment note or
        not. Our terms and conditions also cover and can be invoked by
        anyone we use or sub-contract to collect, transport, deliver
        your shipment or perform other services as well as our
        employees, directors and agents. Only one of our authorized
        officers may agree to a variation of these terms and conditions
        in writing. When you give us the shipment with oral or written
        instructions that conflict with our terms and conditions we
        shall not be bound by such instructions.

      7. Said to Contain Basis:

        All the consignment shall be booked on “said to contain basis”
        i.e. SMCS shall be under no obligation to verify the description
        and contents of the shipment declared by the Consignor on the
        docket/Invoice and as such the consignor shall undertake and
        ensure to make correct and factual declaration on the
        docket/Airway bill. However, SMCS reserve the right to inspect
        and/or refuse booking of shipment not conforming to these terms
        and condition, only after duly informing consignor regarding the
        reasons for such inspection and/or refusal and after receiving
        the confirmation from consignor. Consignor shall not book,
        handover any shipment consisting of prohibited, restricted or
        dangerous products and SMCS shall not be liable for any such
        shipment. Consignor indemnified and would keep indemnified SMCS,
        its directors and employees against all claims, losses, charges
        and expenses incurred by SMCS due to any banned, restricted or
        dangerous items entering in to the network of the SMCS due to
        any omission or commission of Consignor.

      8. Limitation of Liability:

        • In case of loss, theft, damage and mishandling of booked
          consignment maximum liability of the Company/ Franchisee shall
          not be exceeding to the sum equivalent to 10 times of freight
          charges for un-insured documents and 5 times of freight
          charges for un-Insured parcels (below Rs.5000/-) or the value
          of the consignment mentioned on the docket whichever is less.
        • All the high value shipment (above Rupees Five Thousand) and
          Fragile Shipment should be insured by the Consignor while
          booking, if any such shipment booked uninsured in such cases,
          in the event of lost/damages or theft of such shipment the
          Company/Franchisee will not be liable at all to reimburse to
          the customer.
      9. FOV (Freight on Value) CHARGES:

        Company shall collect parcel valuation charge @ Rs.0.5% extra in
        addition to freight charges from the customers at the time of
        booking.

      10. Insurance:

        • SMILE does not provide any insurance cover of the shipments,
          hence we advise the customer to insure the goods handed over
          to SMILE for transportation under the consignor insurance. In
          the event of any loss, damage and theft SMILE shall provide
          only COF (Certificate of Facts) on request so as to enable the
          Consignor to claim their loss from the insurance Company.
      11. Law and Jurisdiction:

        This contract shall be governed and construed in accordance with
        the law of India and all disputes and claims are subject to the
        exclusive and irrevocable jurisdiction of Courts in Ahmedabad
        only and no other court shall have jurisdiction.

      12. Documentations:

        • Proper and completed documentation by the customer is
          compulsory required along with accurate details of the
          shipper/receiver’s name, address, telephone Nos, email-id and
          forms, waybills, invoices etc. as per the statutory
          requirements.
        • SMILE shall not be made responsible /liable in case of any
          deficiency in the documents/statutory requirements and no
          claim or grievance of any nature shall be entertained.
        • Customer hereby undertake to make good the loss to SMILE in
          case their shipment(s) cause damages to other shipment(s)
          loaded in the vehicle due to inherent nature and which is
          wrongly declared by the customer OR in case of seizure by any
          government authority due to improper and incomplete
          documentation as a result other shipment (s) also get delayed
          resulting in a loss to SMILE.
        • SMILE shall not be liable for any kind of damages to the
          goods caused due to improper and defective packaging of goods.
      13. Statutory payments:

        • The customers are solely responsible for all payments if any,
          levied by the government or any statutory body etc. Such as
          GST or any other tax levied from time to time.
        • In the event of any shipment being held up by any statutory
          authority such as but not limited to Commercial Tax/sales tax,
          Custom, Check post official, etc. SMILE shall not be
          responsible for any kind of consequential loss/freight refund.
          Further customer have agreed to make good the loss to SMILE ,
          in case of any claims being lodged on SMILE by Statutory
          authorities due to insufficient documents or wrongful
          declaration by the customer.
      14. Right to entrust:

        The company reserves the right to entrust the goods to any other
        carrier. The Company/Franchisee will not be liable for any
        delay, damage or loss-during its transit through other carrier
        of situation beyond our control i.e. occurred due to acts of God
        or Man ‐ made calamities.

      15. Lien:

        SMILE shall have a general lien over all the consignments of
        the customer towards any dues payable to SMILE by the customer.

      16. Claims:

        1. No claim shall be entertained by the SMILE for any loss or
          shortage/damage/non-delivery/breakage/leakages/pilferage etc.
          of the consignment unless a written claim is lodged within 15
          days from the date of docket, subject to remarks on the proof
          of delivery.
        2. SMILE shall not entertain any claims arising due to delay in
          delivery of consignment for any reason.
      17. Exclustions:

        1. We will not be liable for any loss of income, loss of profits,
          loss of markets, loss of reputation, loss of customers, loss
          of use, loss of an opportunity even if we had knowledge that
          such damages or loss might arise or for any indirect,
          incidental, special or consequential damages or loss howsoever
          arising including without limitation breach of contract,
          negligence, willful act or default.
        2. We are not liable if we do not fulfill any obligations towards
          you at all as a result of Circumstances beyond our control
          such as (but not limited to): a) Acts of god including
          earthquakes, cyclones, storms, flooding, fire, disease, fog,
          snow or frost or other natural calamities or disasters; b)
          Force mature including (but not limited to) war, accidents,
          acts of public enemies, strikes, embargoes, peril, local
          disputes or civil commotions etc.
      18. Change of address:

        Subsequent to booking of a consignment if the consignor makes
        any changes in the address or any other changes, additional
        charges shall be levied as a result of such a change, as decided
        by the company.

      19. Return to Origin (RTO):

        If the customer/Consignee do not take delivery of the shipment
        for any reason whatsoever. SMILE shall intimate to the
        customer/consignor and upon request of the consignor SMILE
        return the shipment and raise the bills on the consignor towards
        the transportation and other charges including transport charges
        in accordance with the terms of the contract and the customer
        shall be liable to pay all dues payable to SMILE whether at the
        original booking station or elsewhere as notified by SMILE.

      20. Return to Origin (RTO):

        Where the dox or Non-dox booked unknowingly for the area which
        comes under NSA (No Service Area) i.e. beyond the network of
        SMILE in such event the said shipment shall be returned to the
        party/consignor. In case of NSA service the Maximum Liability of
        the Company’s/Franchisees shall be limited up to return of
        freight amount only.

      21. Right to Change:

        The Company reserves the right to change the clauses mentioned in the terms and conditions without any prior notice.

      ×

      Transaction ID: 12345

      Amount: Rs. 500

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