Terms and Conditions of Carriage

1. Final booking Price will be calculated at the time of pick-up
   based on volumetric weight OR Actual weight whichever is higher.
   The Volumetric weight of the Shipment in Kg. is Gross Cubic
   Centimeter i.e. Length X Breadth X Height /5000.
2. Booking price does not include pick-up charges the same will be
   charged Rs.50 separately in case the customer avails pick-up
   facility.
3. Shree Maruti Integrated Logistics Limited reserves the right to
   reject the booking.
4. In case of any inconvenience user must request for refund within
   72 hours for their respective order via email or call. Payment
   with respect to the order shall be credited into your account
   within four working days after receiving your email or call.

Dangerous goods

1. All kinds of explosives
2. Flammable, inflammable and toxic gases.
3. Flammable liquids and Flammable Solids.
4. Toxic and infectious substances.
5. Radioactive or magnetic material.
6. Powders and chemicals.
7. Corrosives
8. Oxidizers and Organic Peroxides.
9. Other miscellaneous goods which possess potentially hazardous
   characteristics.
10. All Dangerous Goods as defined by IATA.
11. All goods which are prohibited as per law of India.

Prohibited items

1. Currencies and Coins
2. Indian Postal Articles and all items that infringe the Indian
   Postal Act of 1898
3. Precious and semi-precious stones, gems, jewellery, Bullion and
   equivalent items
4. Perishables, liquids in any form and Foodstuffs
5. Negotiable Instruments (Bearer Form)
6. Alcohol/tobacco/medicines/drugs/poisonous goods
7. Pornographic material
8. Drugs and Narcotics
9. Machinery parts containing oil, grease, fuel or batteries
10. High capacity batteries such as car batteries, generator batteries
11. Live animals and plants
12. Philately Items
13. Fire extinguishers, Firearms, parts thereof and ammunition
14. Commodities banned by Law at any given time without prior notice
15. All IATA Restricted Items and Dangerous goods
16. Organs, Corpses, cremated or disinterred remains
17. Batteries and Battery powered devices like Mobile, laptop,
    computer accessories, power bank etc. Its restricted to move
    through air mode. However upon physical verification same may be
    moved through surface/train mode.
18. devices and toys containing small batteries such as AA batteries
    and AAA batteries. Its restricted to move through air mode.
    However upon physical verification same may be moved through
    surface/train mode.
19. Gambling device: Lottery Tickets and other gambling devices which
    are prohibited by law.
20. Electronics Items containing pencil batteries. Its restricted to
    move through air mode. However upon physical verification same may
    be moved through surface/train mode.
21. Temperature sensitive goods
22. Any Beauty products like Pastes, Gels, Powders, cleaning products,
    binding products, balms, lotions, talcum, detergents etc. Its
    restricted to move through air mode. However upon physical
    verification same may be moved through surface/train mode.
23. Toys having shapes of gun, knives, swords etc.
24. Items of Fragile material such as bone china, porcelain, thin
    wood, plaster of paris, glass etc.
25. Kitchen cutlery, knives, screw drivers, scissors, sheet cutters
    etc.
26. Magnetic boards, chess sets, dart board, speakers, routers
27. Any other types of goods which may cause damage to other goods due
    to inherent nature.

Disclaimer:

Aforementioned list of goods is for general guideline and it is not
exhaustive. Company has right to reject booking if goods are not
acceptable to be carried. You may refer below links for complete
list of goods which are restricted or prohibited to carry. You may
contact us for further assistance @ toll free number
+91 9712 666 666 or drop an email
@ customer care mail id {‘ customercare@shreemaruticourier.com
‘}

• www.iata.org/publications/dgr/Pages/index.aspx
• www.iata.org/publications/Pages/live-animals.aspx
• www.iata.org/publications/Pages/perishables-cargo.aspx
• www.iata.org/publications/Pages/lithium-battery-guidelines.aspx
• www.iata.org/publications/Pages/air-cargo-tariff.aspx

OTHER TERMS AND CONDITIONS OF CARRIAGE:

1. Applicability:

   The provision set out and referred to in this consignment note
   shall apply to transportation through any mode and shall not be
   restricted to one mode of transport only.

2. Definitions:

   • SMILE ‐ “Shree Maruti Integrated Logistics Limited”
   • Customer ‐ mean and includes consignor, consignee and/or
     his/her authorized representatives.
   • Delivery ‐ means tender of shipment to the customer or
     intimation about arrival of the shipment at the destination.
   • Freight ‐ means the basic freight only and it excludes
     the other components like taxes and other levies.

3. Mode of Transport:

   SMILE is entitled to use any mode and route for transportation.

4. Contract:

   The docket is a contract between SMILE and customer.

5. Non-Negotiable:

   The SMILE Waybill/ Consignment Note is non-negotiable and the
   consignor acknowledges that it has been prepared by the
   Consignor or by SMILE on behalf of the Consignor.

6. Acceptance of Terms and Conditions:

   By giving us your shipment you accept our terms and conditions
   set out in the consignment note and/or the contract of carriage
   and/or the contract for the performance of other services on
   behalf of yourself and/or anyone else who has an interest in the
   shipment or the performance of other services irrespective of
   whether you have signed the front of our consignment note or
   not. Our terms and conditions also cover and can be invoked by
   anyone we use or sub-contract to collect, transport, deliver
   your shipment or perform other services as well as our
   employees, directors and agents. Only one of our authorized
   officers may agree to a variation of these terms and conditions
   in writing. When you give us the shipment with oral or written
   instructions that conflict with our terms and conditions we
   shall not be bound by such instructions.

7. Said to Contain Basis:

   All the consignment shall be booked on “said to contain basis”
   i.e. SMCS shall be under no obligation to verify the description
   and contents of the shipment declared by the Consignor on the
   docket/Invoice and as such the consignor shall undertake and
   ensure to make correct and factual declaration on the
   docket/Airway bill. However, SMCS reserve the right to inspect
   and/or refuse booking of shipment not conforming to these terms
   and condition, only after duly informing consignor regarding the
   reasons for such inspection and/or refusal and after receiving
   the confirmation from consignor. Consignor shall not book,
   handover any shipment consisting of prohibited, restricted or
   dangerous products and SMCS shall not be liable for any such
   shipment. Consignor indemnified and would keep indemnified SMCS,
   its directors and employees against all claims, losses, charges
   and expenses incurred by SMCS due to any banned, restricted or
   dangerous items entering in to the network of the SMCS due to
   any omission or commission of Consignor.

8. Limitation of Liability:

   • In case of loss, theft, damage and mishandling of booked
     consignment maximum liability of the Company/ Franchisee shall
     not be exceeding to the sum equivalent to 10 times of freight
     charges for un-insured documents and 5 times of freight
     charges for un-Insured parcels (below Rs.5000/-) or the value
     of the consignment mentioned on the docket whichever is less.
   • All the high value shipment (above Rupees Five Thousand) and
     Fragile Shipment should be insured by the Consignor while
     booking, if any such shipment booked uninsured in such cases,
     in the event of lost/damages or theft of such shipment the
     Company/Franchisee will not be liable at all to reimburse to
     the customer.

9. FOV (Freight on Value) CHARGES:

   Company shall collect parcel valuation charge @ Rs.0.5% extra in
   addition to freight charges from the customers at the time of
   booking.

10. Insurance:

    • SMILE does not provide any insurance cover of the shipments,
      hence we advise the customer to insure the goods handed over
      to SMILE for transportation under the consignor insurance. In
      the event of any loss, damage and theft SMILE shall provide
      only COF (Certificate of Facts) on request so as to enable the
      Consignor to claim their loss from the insurance Company.

11. Law and Jurisdiction:

    This contract shall be governed and construed in accordance with
    the law of India and all disputes and claims are subject to the
    exclusive and irrevocable jurisdiction of Courts in Ahmedabad
    only and no other court shall have jurisdiction.

12. Documentations:

    • Proper and completed documentation by the customer is
      compulsory required along with accurate details of the
      shipper/receiver’s name, address, telephone Nos, email-id and
      forms, waybills, invoices etc. as per the statutory
      requirements.
    • SMILE shall not be made responsible /liable in case of any
      deficiency in the documents/statutory requirements and no
      claim or grievance of any nature shall be entertained.
    • Customer hereby undertake to make good the loss to SMILE in
      case their shipment(s) cause damages to other shipment(s)
      loaded in the vehicle due to inherent nature and which is
      wrongly declared by the customer OR in case of seizure by any
      government authority due to improper and incomplete
      documentation as a result other shipment (s) also get delayed
      resulting in a loss to SMILE.
    • SMILE shall not be liable for any kind of damages to the
      goods caused due to improper and defective packaging of goods.

13. Statutory payments:

    • The customers are solely responsible for all payments if any,
      levied by the government or any statutory body etc. Such as
      GST or any other tax levied from time to time.
    • In the event of any shipment being held up by any statutory
      authority such as but not limited to Commercial Tax/sales tax,
      Custom, Check post official, etc. SMILE shall not be
      responsible for any kind of consequential loss/freight refund.
      Further customer have agreed to make good the loss to SMILE ,
      in case of any claims being lodged on SMILE by Statutory
      authorities due to insufficient documents or wrongful
      declaration by the customer.

14. Right to entrust:

    The company reserves the right to entrust the goods to any other
    carrier. The Company/Franchisee will not be liable for any
    delay, damage or loss-during its transit through other carrier
    of situation beyond our control i.e. occurred due to acts of God
    or Man ‐ made calamities.

15. Lien:

    SMILE shall have a general lien over all the consignments of
    the customer towards any dues payable to SMILE by the customer.

16. Claims:

    1. No claim shall be entertained by the SMILE for any loss or
       shortage/damage/non-delivery/breakage/leakages/pilferage etc.
       of the consignment unless a written claim is lodged within 15
       days from the date of docket, subject to remarks on the proof
       of delivery.
    2. SMILE shall not entertain any claims arising due to delay in
       delivery of consignment for any reason.

17. Exclustions:

    1. We will not be liable for any loss of income, loss of profits,
       loss of markets, loss of reputation, loss of customers, loss
       of use, loss of an opportunity even if we had knowledge that
       such damages or loss might arise or for any indirect,
       incidental, special or consequential damages or loss howsoever
       arising including without limitation breach of contract,
       negligence, willful act or default.
    2. We are not liable if we do not fulfill any obligations towards
       you at all as a result of Circumstances beyond our control
       such as (but not limited to): a) Acts of god including
       earthquakes, cyclones, storms, flooding, fire, disease, fog,
       snow or frost or other natural calamities or disasters; b)
       Force mature including (but not limited to) war, accidents,
       acts of public enemies, strikes, embargoes, peril, local
       disputes or civil commotions etc.

18. Change of address:

    Subsequent to booking of a consignment if the consignor makes
    any changes in the address or any other changes, additional
    charges shall be levied as a result of such a change, as decided
    by the company.

19. Return to Origin (RTO):

    If the customer/Consignee do not take delivery of the shipment
    for any reason whatsoever. SMILE shall intimate to the
    customer/consignor and upon request of the consignor SMILE
    return the shipment and raise the bills on the consignor towards
    the transportation and other charges including transport charges
    in accordance with the terms of the contract and the customer
    shall be liable to pay all dues payable to SMILE whether at the
    original booking station or elsewhere as notified by SMILE.

20. Return to Origin (RTO):

    Where the dox or Non-dox booked unknowingly for the area which
    comes under NSA (No Service Area) i.e. beyond the network of
    SMILE in such event the said shipment shall be returned to the
    party/consignor. In case of NSA service the Maximum Liability of
    the Company’s/Franchisees shall be limited up to return of
    freight amount only.

21. Right to Change:

    The Company reserves the right to change the clauses mentioned in the terms and conditions without any prior notice.